Contact Us
We highly value or Customer and Partners. We encourage you to contact us with any enquiries, and we assure you of a prompt response.
| Phone | 1300 224 656 (8:30am – 5:30pm Monday – Friday AEDT) |
| Writing | Columbus Capital, PO Box A438, Sydney South NSW 1235 |
| [email protected] |
Complaints
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
| Phone | 1300 224 656 (8:30am – 5:30pm Monday – Friday AEDT) |
| Writing | Columbus Capital, PO Box A438, Sydney South NSW 1235 |
| [email protected] |
Alternatively speaking to any representative of our business who will refer you to the Complaints Officer, details of whom are shown above.
Whistleblower Disclosures
ColCap is committed to fostering a culture that encourages people to speak up and raise concerns. Please refer to our Whistleblower Policy for information on making a disclosure and ColCap’s processes for receiving and investigating disclosures made in accordance with this Policy.
This policy does not apply to customer complaints. If you are a client or customer and wish to report a complaint or dispute, please do so in accordance with ColCap’s Dispute Resolution Policy.
| Post | Attn: Whistleblower Investigation Officer PO Box A438 Sydney South NSW 1235 |
| [email protected] Please note that any email sent to this address is sent to the Company Secretary and the Head of Risk & Compliance. |
Independent Whistleblower Hotline
Disclosures can be made to Stopline, an independent and confidential reporting line, via the following channels 24 hours a day, 7 days a week:
| Telephone: |
Australia: 1300 304 550 United Kingdom: +44 8081 607 276 International: +61 1300 304 550 |
| [email protected] | |
| Website | https://colcap.stoplinereport.com/ |
Contact us via our specific channels
