Contact Us
We highly value our Customer and Partners. We encourage you to contact us with any enquiries, and we assure you of a prompt response.
| Phone | 1300 224 656 (8:30am – 5:30pm Monday – Friday AEDT) |
| Writing | Columbus Capital, PO Box A438, Sydney South NSW 1235 |
| [email protected] |
Consumer Complaints
This complaints process is available to any consumer or small business who is eligible to have a complaint dealt with under ASIC’s internal dispute resolution requirements (RG 271). If you have a complaint, please contact our Complaints team using the details below. You can lodge your complaint verbally or in writing, explaining the details as clearly as you can.
We will acknowledge your complaint promptly and provide a written response within 30 calendar days (21 days where your complaint involves financial hardship or a default notice). If we need more time, we will keep you informed of the progress and reasons for any delay.
| Phone | 1300 224 656 (8:30am – 5:30pm Monday – Friday AEDT)This is a general number. Select the relevant department and they will record your complaint and refer it to our Complaints team. |
| Writing | Columbus Capital, PO Box A438, Sydney South NSW 1235 |
| [email protected] |
If you are not satisfied with our response, or we do not respond within the required timeframe, you can refer your complaint to the Australian Financial Complaints Authority (AFCA), a free, fair and independent external dispute resolution scheme: Phone 1800 931 678, Email [email protected], Online www.afca.org.au, Post GPO Box 3, Melbourne VIC 3001.
Whistleblower Disclosures
ColCap is committed to fostering a culture that encourages people to speak up and raise concerns and to protecting those who do. Whistleblower protections apply under Part 9.4AAA of the Corporations Act 2001 (Cth). An eligible whistleblower includes a current or former officer, employee, contractor or supplier of goods or services (whether paid or unpaid, including volunteers) and their employees, an associate of ColCap, and a relative or dependant of any of these. For information on who may make a disclosure, how to make one, and how ColCap receives, supports whistleblowers and investigates disclosures, Please refer to our Whistleblower Policy.
Independent Whistleblower Hotline
Disclosures can be made to Stopline, an independent and confidential reporting line, via the following channels 24 hours a day, 7 days a week:
| Telephone: | Australia: 1300 304 550 United Kingdom: +44 8081 607 276 International: +61 1300 304 550 |
| [email protected] | |
| Website | https://colcap.stoplinereport.com/ |
| Post | Attn: Whistleblower Investigation Officer PO Box A438 Sydney South NSW 1235 |
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